Introduction to Error Resolution
This course introduces errors and research methods for Rithum employees in Support, Managed Services, and Launch who regularly review error messages on behalf of clients.
Introduction to Error Resolution
Welcome
The What and the Why
Error classification
Definition: What is a validation error?
First validation error example set
Second validation error example set
Appendix: Recategorization for validation errors
Definition: What is a listing management issue?
First listing management example set
Second listing management example set
Third listing management example set
Definition: What is a communication error?
Communication error example set
Definition: What is a cascading error?
Cascading error example set
False example set: when it looks like a cascading error but isn't
Key Takeaways
Survey