Course curriculum

    1. Module Overview

    2. M5 - Pre-Knowledge Check

    1. Intro: Use Zendesk to address customer inquiries

    2. Zendesk Settings: Manage emails coming From Zendesk to Outlook

    3. Zendesk Settings: Turn Off "Alert" Sound

    4. Video: Use Zendesk to respond to email and chat

    5. Scavenger Hunt: Use Zendesk to respond to email and chat

    1. Common questions and common responses

    2. Scavenger Hunt: Common questions and common responses

    3. Quick Read: Supplemental Internal Resources

    4. API Tickets – Troubleshooting 101

    1. You are prepared for successful shadow sessions!

    2. What's Next: Shadow Sessions

    1. M5 - Post-Knowledge Check

    2. M5 - Survey

About this course

  • 15 lessons
  • 0.5 hours of video content